The Director of Management and Practice Manager are responsible for the overall running of the practice and would welcome any constructive comments and suggestions from our patients. Please present your views in writing at the reception.
Practice Complaints Procedure
If you have a complaint to make, please don't be afraid to say how you feel. we welcome feedback to help improve our standards and you will not be treated any differently because you have complained. We just do our best to put right anything that has gone wrong.
All Written complaints should be sent to the Practice Manager. However, the Practice Manager is available to speak to patients in person or over the phone regarding any feedback or concerns patients or their relatives might have
If a written complaint is submitted it will be passed immediately to the Practice Manager who will investigate the complaint with the relevant people involved in the complaint and discuss it with those cited in the letter.
If complaint is about any special clinical care the complain will be referred to the responsible partner for response.
We will acknowledge the patients complaint in writing and will seek to investigate within 3 working days and respond fully within 20 days of receipt of complaint. If for any reason we are unable to investigate in that time frame we will notify the patient and let them know of the delay and inform them of when they can expect a complete response.
Comprehensive records will be kept for any complaint received.
We will ensure that the correspondence relating to the complaint is kept separate from patients records.
For more information regarding the NHS Complaints procedure visit www.nhs.uk/NHSEngland/complaints-and-feedback
Comments and Suggestions
You can leave us a comment or suggestion inthe box, kept at the reception.
Please note: Medical matters and complaints should not be discussed via the suggestion box.