How to Make an Appointment
Appointments can be made by telephoning 01543 279232 or by calling in at the surgery.
Morning appointments can be booked from 8.30am on the day, whilst afternoon appointments can be booked from 2.00pm on the day.
Online appointment booking access is also available.
We aim to see patients within 30 minutes of their appointment time or provide an explanation for the delay. Please let reception know if your problem is urgent.
Routine appointments may be made eight weeks in advance which will enable us to offer you an appointment at a time more suitable to your requirements.
If you cannot keep an appointment, please inform us as soon as possible so as to rebook an appointment for another patient who may urgently need that day appointment. Patients who do not turn up for 3 or more appointments (DNA) and do not inform the practice will receive a correspondence from the practice.
Urgent enquiries can be dealt on the day. Please telephone the reception to be added on to the appointment list to see the duty doctor for the day.
Routine Appointments are 10 minutes long. If you need a longer appointment please let the receptionist know at the time of booking your appointment. If booking online then a longer appointment can be booked, by taking 2 appointment slots for yourself.
Appointment Timings
Appointments timings with GP’s are from 10.00am to 6.00pm and with Nurses are from 9.00am to 5.00pm (Monday to Friday).
One day in a month (Second Tuesday of every month) Surgery will be closed in an afternoon for training session of all staff.
Evening appointments are available until 6.00pm on Tuesday, Wednesday, Thursday and Friday, except for Monday when surgery is opened till 7.30pm for patients who find it difficult to attend in normal hours.
Cancel an Appointment
If you can not make your appointment let us know as soon as you can so another patient can book the appointment time. You can cancel or change your appointment:
Call us on 01543 279232
Or use Patient Access
Choose and Book
Norton Canes Practice has Choose and Book system facility which gives the patients the freedom to choose the date and time, for their appointments, in the hospital of their choice, when their GP refers them to a hospital for specialist treatment.
The doctors mainly use the Choose and Book appointment, at their consultation, when the patient is still present.
Details of above are given at the reception after consultation by GP. Please make use of this service next time your GP refers you to the hospital.
Home Visits
Doctors will always encourage patients to come into the surgery because this is where best care can be provided. Specialist equipments is there, tests can be carried out more easily and drugs issued if necessary.
- Home visits are for patients confined due to illness or disability or an urgent treatment can be given more quickly by visiting.
- Patients are requested to telephone before 11.00am if a visit is required that day.
- Emergency visits only will be arranged after the above time.
- Please give the receptionist as much information as possible to enable the doctor to allocate priority to house calls.
- Do remember that several patients can be seen at the surgery in the time it takes to do a home visit.
- For this reason if you need a home visit, the duty GP may call you back to find out more about your problems before deciding to come out.
Late For Your Appointment
Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.